Last updated: July 2026
This Hotel Partner Agreement outlines the terms and conditions under which hotels, lodges, resorts, and other accommodation providers partner with ZaroStay as an aggregator platform. By listing your property on ZaroStay, you acknowledge that you have read and agreed to this Agreement.
This Hotel Partner Agreement ("Agreement") is entered into between ZaroStay ("Platform", "we", or "us"), operated as an online hotel booking aggregator, and the hotel/lodge/resort/property owner or authorized representative ("Hotel Partner", "you", or "Property") applying to list their property on the ZaroStay platform at https://zarostay.com. This Agreement becomes effective upon approval of your property listing by ZaroStay's administration team.
ZaroStay operates as a hotel aggregator platform. Hotel Partners list their properties on ZaroStay free of charge — there is no listing fee, subscription fee, or charge for business listings. ZaroStay earns revenue solely through a commission on completed bookings. The ZaroStay payment gateway is used exclusively for collecting hotel room booking fees from guests. This Agreement governs the relationship between ZaroStay and Hotel Partners for listing, booking, payment, and payout operations.
To onboard your property on ZaroStay, the following process applies: (a) Register on the ZaroStay Hotel Onboarding page and complete the property application form including hotel name, address, city, country, contact details, property type, and star rating; (b) Submit KYC documents including: business registration/license certificate, GST registration certificate, property ownership proof or lease agreement, bank account details for payouts, and government-issued photo ID of the property owner or authorized signatory; (c) ZaroStay admin reviews the application and KYC documents; (d) Upon approval, the property status is set to 'active' and the Hotel Partner gains access to the Hotel Dashboard to manage rooms, rates, availability, and bookings. ZaroStay reserves the right to reject or suspend any listing that does not meet verification or quality standards.
Hotel Partners are responsible for maintaining accurate and up-to-date property information through the Hotel Dashboard. This includes: property name, description, photos, amenities, contact details, policies (check-in/check-out times, cancellation, pet, smoking), room types, room inventory, and pricing. Hotel Partners must ensure that all listed information is truthful and accurately represents the property. Misleading or false listings may result in immediate suspension. Hotel Partners manage their own rooms, availability calendars, room blocks (maintenance, renovation, owner use), and rate overrides through the dashboard.
Hotel Partners set their own base prices, weekend prices, and date-specific rate overrides through the Rate Manager. ZaroStay may optionally provide AI-powered price recommendations and demand-based pricing suggestions — these are advisory only and the Hotel Partner retains full control over final pricing. ZaroStay charges a commission on each completed booking (the "Commission Rate"), which is agreed upon during onboarding and is visible in the Hotel Dashboard. Commission is calculated as a percentage of the booking subtotal (room price × nights, excluding taxes) and is automatically deducted at the time of booking confirmation. No commission is charged on cancelled or refunded bookings.
ZaroStay provides real-time room-level availability — guests can see which specific rooms are available and book instantly. When a guest books a room: (a) A booking hold is created for a limited time to reserve the room; (b) The guest completes payment through the ZaroStay payment gateway (Razorpay/CC Avenue); (c) Upon payment success, the booking is confirmed instantly and both the guest and Hotel Partner receive confirmation notifications via email; (d) The room status is updated to 'booked' in the availability calendar. Hotel Partners must honor all confirmed bookings and must not double-book rooms. ZaroStay provides instant confirmation — overbooking is strictly prohibited and may result in suspension.
ZaroStay operates a closed wallet system for payouts to Hotel Partners. When a guest pays for a booking, the funds flow as follows: (a) Guest payment is processed through the ZaroStay payment gateway; (b) The Hotel Partner's earnings (booking subtotal minus ZaroStay commission) are credited to the Hotel Partner's internal wallet on ZaroStay immediately upon payment confirmation; (c) The wallet balance reflects the Hotel Partner's accumulated earnings awaiting payout; (d) Payouts are processed to the Hotel Partner's registered bank account as per the agreed payout schedule. This is a closed wallet system — Hotel Partners cannot load external funds into the wallet, cannot transfer wallet balances to other users, and cannot withdraw funds to third-party accounts. All payouts are made exclusively to the bank account registered during KYC verification. The platform maintains transaction records for all credits, debits, and payouts for reconciliation and tax purposes.
The following cancellation terms apply to all bookings made through ZaroStay, consistent with our published Refund & Cancellation Policy: (a) Guests may cancel free of charge up to 24 hours before check-in; (b) Cancellations within 24 hours of check-in may incur a charge equivalent to one night's stay as per the hotel-specific policy displayed at booking; (c) Non-refundable bookings are clearly marked and no refund is issued for cancellations or no-shows on such bookings; (d) If a guest does not arrive without prior cancellation (no-show), the full booking amount may be charged; (e) Approved refunds are processed within 5–7 working days to the guest's original payment method. When a booking is cancelled and refunded, ZaroStay reverses the commission charged on that booking and adjusts the Hotel Partner's wallet accordingly. Hotel-specific cancellation policies may take precedence over the general policy — these must be clearly stated in the property listing at the time of booking.
To facilitate bookings, ZaroStay shares necessary guest information with the Hotel Partner including guest name, contact details, booking dates, room preferences, and special requests. This information is shared strictly for the purpose of fulfilling the reservation and providing hospitality services. Hotel Partners must not use guest data for unsolicited marketing, must not share guest data with third parties, and must comply with all applicable data protection laws. ZaroStay retains booking records for 7 years for tax and legal compliance purposes. Guest reviews and ratings submitted through the platform are published transparently — Hotel Partners may respond to reviews but may not offer incentives for positive reviews or attempt to remove legitimate negative reviews.
Guests who have completed a stay at a Hotel Partner's property may submit reviews and ratings through the ZaroStay platform. Reviews include overall rating, category-specific ratings (cleanliness, service, location, value), written feedback, pros, and cons. Reviews are published automatically once submitted. ZaroStay may apply AI-based sentiment analysis to reviews. Hotel Partners can respond to guest reviews publicly through the dashboard. Hotel Partners agree not to: offer incentives for positive reviews, post fake reviews, or attempt to manipulate the rating system. Violations may result in suspension or removal from the platform.
Hotel Partners agree to: (a) Maintain accurate availability and pricing at all times; (b) Honor all confirmed bookings at the listed price; (c) Provide the booked room type and amenities as described in the listing; (d) Maintain the property in safe, clean, and habitable condition; (e) Respond to guest communications and booking inquiries promptly; (f) Not direct guests to bypass the ZaroStay platform for bookings to avoid commission (no 'rate parity' violations or off-platform solicitation); (g) Comply with all applicable local laws, licensing requirements, health and safety regulations, and tax obligations; (h) Notify ZaroStay promptly of any material changes to property ownership, contact details, or KYC information.
ZaroStay agrees to: (a) Provide and maintain the booking platform, Hotel Dashboard, and related tools; (b) Process guest payments securely through the payment gateway; (c) Credit Hotel Partner earnings to the internal wallet upon payment confirmation; (d) Process payouts to the Hotel Partner's registered bank account as per the agreed schedule; (e) Provide customer support to both guests and Hotel Partners; (f) Provide analytics, booking reports, and revenue insights through the dashboard; (g) Maintain transaction transparency with detailed records of all commissions, credits, and payouts.
This Agreement remains in effect for as long as the Hotel Partner maintains an active listing on ZaroStay. Either party may terminate this Agreement with 30 days' written notice. ZaroStay may immediately suspend or terminate a Hotel Partner's listing for: (a) Providing false or misleading property information; (b) Repeated overbooking or failure to honor confirmed bookings; (c) Violation of the no off-platform solicitation clause; (d) Fraudulent activity, chargebacks, or payment disputes; (e) Violation of guest data protection obligations; (f) Failure to maintain property safety or licensing standards; (g) Any illegal activity. Upon termination, ZaroStay will process any pending payouts for completed stays and remove the property listing from the platform. The Hotel Partner remains responsible for honoring any bookings confirmed prior to termination.
ZaroStay acts as a booking intermediary and technology platform provider. ZaroStay is not responsible for: (a) The actions, omissions, or service quality of Hotel Partners; (b) Any disputes between guests and Hotel Partners regarding property conditions, amenities, or service; (c) Force majeure events including natural disasters, pandemics, government actions, or circumstances beyond reasonable control; (d) Indirect, incidental, special, or consequential damages arising from the use of the platform. Hotel Partners indemnify ZaroStay against claims arising from property-related issues, guest injuries, or regulatory non-compliance at the property. ZaroStay's liability is limited to the commission earned on the specific booking in dispute.
In the event of a dispute between ZaroStay and a Hotel Partner, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved within 15 days, it shall be referred to arbitration in Coimbatore, India, under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a single arbitrator appointed mutually by both parties. The language of arbitration shall be English. This Agreement is governed by the laws of India. For booking-specific disputes between guests and hotels, ZaroStay will facilitate communication but the Hotel Partner is responsible for resolving property-level complaints.
ZaroStay reserves the right to amend this Agreement at any time. Material changes will be communicated to Hotel Partners via email at least 14 days before taking effect. Continued listing on the platform after the effective date constitutes acceptance of the amended terms. Hotel Partners who do not agree to amendments may terminate this Agreement with notice as per Section 13.
For any questions regarding this Hotel Partner Agreement, onboarding, or account-related matters, contact: Email: partners@zarostay.com | Phone: +91 86374 44967 | Address: Coimbatore, India. For legal matters: legal@zarostay.com. For payment/payout queries: support@zarostay.com.
By completing the hotel onboarding process on ZaroStay and submitting your property for listing, you confirm that you have read, understood, and agreed to all terms and conditions in this Hotel Partner Agreement. You confirm that all KYC documents submitted are authentic and that you are authorized to list the property on ZaroStay.
Last updated: July 2026
This Hotel Partner Agreement outlines the terms and conditions under which hotels, lodges, resorts, and other accommodation providers partner with ZaroStay as an aggregator platform. By listing your property on ZaroStay, you acknowledge that you have read and agreed to this Agreement.
This Hotel Partner Agreement ("Agreement") is entered into between ZaroStay ("Platform", "we", or "us"), operated as an online hotel booking aggregator, and the hotel/lodge/resort/property owner or authorized representative ("Hotel Partner", "you", or "Property") applying to list their property on the ZaroStay platform at https://zarostay.com. This Agreement becomes effective upon approval of your property listing by ZaroStay's administration team.
ZaroStay operates as a hotel aggregator platform. Hotel Partners list their properties on ZaroStay free of charge — there is no listing fee, subscription fee, or charge for business listings. ZaroStay earns revenue solely through a commission on completed bookings. The ZaroStay payment gateway is used exclusively for collecting hotel room booking fees from guests. This Agreement governs the relationship between ZaroStay and Hotel Partners for listing, booking, payment, and payout operations.
To onboard your property on ZaroStay, the following process applies: (a) Register on the ZaroStay Hotel Onboarding page and complete the property application form including hotel name, address, city, country, contact details, property type, and star rating; (b) Submit KYC documents including: business registration/license certificate, GST registration certificate, property ownership proof or lease agreement, bank account details for payouts, and government-issued photo ID of the property owner or authorized signatory; (c) ZaroStay admin reviews the application and KYC documents; (d) Upon approval, the property status is set to 'active' and the Hotel Partner gains access to the Hotel Dashboard to manage rooms, rates, availability, and bookings. ZaroStay reserves the right to reject or suspend any listing that does not meet verification or quality standards.
Hotel Partners are responsible for maintaining accurate and up-to-date property information through the Hotel Dashboard. This includes: property name, description, photos, amenities, contact details, policies (check-in/check-out times, cancellation, pet, smoking), room types, room inventory, and pricing. Hotel Partners must ensure that all listed information is truthful and accurately represents the property. Misleading or false listings may result in immediate suspension. Hotel Partners manage their own rooms, availability calendars, room blocks (maintenance, renovation, owner use), and rate overrides through the dashboard.
Hotel Partners set their own base prices, weekend prices, and date-specific rate overrides through the Rate Manager. ZaroStay may optionally provide AI-powered price recommendations and demand-based pricing suggestions — these are advisory only and the Hotel Partner retains full control over final pricing. ZaroStay charges a commission on each completed booking (the "Commission Rate"), which is agreed upon during onboarding and is visible in the Hotel Dashboard. Commission is calculated as a percentage of the booking subtotal (room price × nights, excluding taxes) and is automatically deducted at the time of booking confirmation. No commission is charged on cancelled or refunded bookings.
ZaroStay provides real-time room-level availability — guests can see which specific rooms are available and book instantly. When a guest books a room: (a) A booking hold is created for a limited time to reserve the room; (b) The guest completes payment through the ZaroStay payment gateway (Razorpay/CC Avenue); (c) Upon payment success, the booking is confirmed instantly and both the guest and Hotel Partner receive confirmation notifications via email; (d) The room status is updated to 'booked' in the availability calendar. Hotel Partners must honor all confirmed bookings and must not double-book rooms. ZaroStay provides instant confirmation — overbooking is strictly prohibited and may result in suspension.
ZaroStay operates a closed wallet system for payouts to Hotel Partners. When a guest pays for a booking, the funds flow as follows: (a) Guest payment is processed through the ZaroStay payment gateway; (b) The Hotel Partner's earnings (booking subtotal minus ZaroStay commission) are credited to the Hotel Partner's internal wallet on ZaroStay immediately upon payment confirmation; (c) The wallet balance reflects the Hotel Partner's accumulated earnings awaiting payout; (d) Payouts are processed to the Hotel Partner's registered bank account as per the agreed payout schedule. This is a closed wallet system — Hotel Partners cannot load external funds into the wallet, cannot transfer wallet balances to other users, and cannot withdraw funds to third-party accounts. All payouts are made exclusively to the bank account registered during KYC verification. The platform maintains transaction records for all credits, debits, and payouts for reconciliation and tax purposes.
The following cancellation terms apply to all bookings made through ZaroStay, consistent with our published Refund & Cancellation Policy: (a) Guests may cancel free of charge up to 24 hours before check-in; (b) Cancellations within 24 hours of check-in may incur a charge equivalent to one night's stay as per the hotel-specific policy displayed at booking; (c) Non-refundable bookings are clearly marked and no refund is issued for cancellations or no-shows on such bookings; (d) If a guest does not arrive without prior cancellation (no-show), the full booking amount may be charged; (e) Approved refunds are processed within 5–7 working days to the guest's original payment method. When a booking is cancelled and refunded, ZaroStay reverses the commission charged on that booking and adjusts the Hotel Partner's wallet accordingly. Hotel-specific cancellation policies may take precedence over the general policy — these must be clearly stated in the property listing at the time of booking.
To facilitate bookings, ZaroStay shares necessary guest information with the Hotel Partner including guest name, contact details, booking dates, room preferences, and special requests. This information is shared strictly for the purpose of fulfilling the reservation and providing hospitality services. Hotel Partners must not use guest data for unsolicited marketing, must not share guest data with third parties, and must comply with all applicable data protection laws. ZaroStay retains booking records for 7 years for tax and legal compliance purposes. Guest reviews and ratings submitted through the platform are published transparently — Hotel Partners may respond to reviews but may not offer incentives for positive reviews or attempt to remove legitimate negative reviews.
Guests who have completed a stay at a Hotel Partner's property may submit reviews and ratings through the ZaroStay platform. Reviews include overall rating, category-specific ratings (cleanliness, service, location, value), written feedback, pros, and cons. Reviews are published automatically once submitted. ZaroStay may apply AI-based sentiment analysis to reviews. Hotel Partners can respond to guest reviews publicly through the dashboard. Hotel Partners agree not to: offer incentives for positive reviews, post fake reviews, or attempt to manipulate the rating system. Violations may result in suspension or removal from the platform.
Hotel Partners agree to: (a) Maintain accurate availability and pricing at all times; (b) Honor all confirmed bookings at the listed price; (c) Provide the booked room type and amenities as described in the listing; (d) Maintain the property in safe, clean, and habitable condition; (e) Respond to guest communications and booking inquiries promptly; (f) Not direct guests to bypass the ZaroStay platform for bookings to avoid commission (no 'rate parity' violations or off-platform solicitation); (g) Comply with all applicable local laws, licensing requirements, health and safety regulations, and tax obligations; (h) Notify ZaroStay promptly of any material changes to property ownership, contact details, or KYC information.
ZaroStay agrees to: (a) Provide and maintain the booking platform, Hotel Dashboard, and related tools; (b) Process guest payments securely through the payment gateway; (c) Credit Hotel Partner earnings to the internal wallet upon payment confirmation; (d) Process payouts to the Hotel Partner's registered bank account as per the agreed schedule; (e) Provide customer support to both guests and Hotel Partners; (f) Provide analytics, booking reports, and revenue insights through the dashboard; (g) Maintain transaction transparency with detailed records of all commissions, credits, and payouts.
This Agreement remains in effect for as long as the Hotel Partner maintains an active listing on ZaroStay. Either party may terminate this Agreement with 30 days' written notice. ZaroStay may immediately suspend or terminate a Hotel Partner's listing for: (a) Providing false or misleading property information; (b) Repeated overbooking or failure to honor confirmed bookings; (c) Violation of the no off-platform solicitation clause; (d) Fraudulent activity, chargebacks, or payment disputes; (e) Violation of guest data protection obligations; (f) Failure to maintain property safety or licensing standards; (g) Any illegal activity. Upon termination, ZaroStay will process any pending payouts for completed stays and remove the property listing from the platform. The Hotel Partner remains responsible for honoring any bookings confirmed prior to termination.
ZaroStay acts as a booking intermediary and technology platform provider. ZaroStay is not responsible for: (a) The actions, omissions, or service quality of Hotel Partners; (b) Any disputes between guests and Hotel Partners regarding property conditions, amenities, or service; (c) Force majeure events including natural disasters, pandemics, government actions, or circumstances beyond reasonable control; (d) Indirect, incidental, special, or consequential damages arising from the use of the platform. Hotel Partners indemnify ZaroStay against claims arising from property-related issues, guest injuries, or regulatory non-compliance at the property. ZaroStay's liability is limited to the commission earned on the specific booking in dispute.
In the event of a dispute between ZaroStay and a Hotel Partner, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved within 15 days, it shall be referred to arbitration in Coimbatore, India, under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a single arbitrator appointed mutually by both parties. The language of arbitration shall be English. This Agreement is governed by the laws of India. For booking-specific disputes between guests and hotels, ZaroStay will facilitate communication but the Hotel Partner is responsible for resolving property-level complaints.
ZaroStay reserves the right to amend this Agreement at any time. Material changes will be communicated to Hotel Partners via email at least 14 days before taking effect. Continued listing on the platform after the effective date constitutes acceptance of the amended terms. Hotel Partners who do not agree to amendments may terminate this Agreement with notice as per Section 13.
For any questions regarding this Hotel Partner Agreement, onboarding, or account-related matters, contact: Email: partners@zarostay.com | Phone: +91 86374 44967 | Address: Coimbatore, India. For legal matters: legal@zarostay.com. For payment/payout queries: support@zarostay.com.
By completing the hotel onboarding process on ZaroStay and submitting your property for listing, you confirm that you have read, understood, and agreed to all terms and conditions in this Hotel Partner Agreement. You confirm that all KYC documents submitted are authentic and that you are authorized to list the property on ZaroStay.