Last updated: April 2026
Most ZaroStay bookings offer free cancellation up to 24 hours before check-in. Refunds processed in 5–7 working days.
Most guest-friendly — ideal for flexible travel plans
Balanced default — our most popular policy tier
Lower rates for committed travellers — better deals
Lowest rates — no refund under any circumstances
ZaroStay offers four cancellation policy tiers. The applicable tier is determined by the room or rate you book and is clearly displayed on the listing page before you confirm your booking. The fee is calculated as a percentage of your total booking amount, and the remaining balance is refunded to your original payment method.
A refund is applicable when: (a) the booking has been paid for in full (payment status: paid), (b) the cancellation is initiated before the check-in date, and (c) the cancellation fee per your policy tier is less than 100% of the booking total. Refunds are NOT issued for: non-refundable bookings, no-shows under Strict policy, or cancellations made after check-in. If your cancellation fee is 0%, you receive a full refund of the booking amount including taxes. The ₹49 convenience fee is non-refundable in all cases.
To cancel a booking, log in to your ZaroStay account, navigate to 'My Bookings', select the booking you wish to cancel, and click 'Cancel Booking'. You will receive an email confirmation of your cancellation immediately. The cancellation takes effect instantly, and your room is returned to inventory for other guests to book.
Once you cancel, your refund is flagged for processing by our admin team. Refunds are reviewed and initiated within 1–2 business days of cancellation. After initiation, the refund reaches your original payment method within 5–7 working days (credit/debit cards) or 3–5 working days (UPI/netbanking). The exact time depends on your bank or payment provider. You will receive a refund confirmation email from ZaroStay once the refund has been processed.
If you do not arrive at the hotel on your check-in date without prior cancellation, the booking will be treated as a no-show. The applicable fee depends on your policy tier (see the fee structure above). No-shows under the Non-Refundable and Strict (less than 3 days) policies result in the full booking amount being charged with no refund.
Individual hotels may set their own cancellation policy tier (Flexible, Moderate, Strict, or Non-Refundable). The policy shown on the hotel's listing page at the time of booking takes precedence. Always review the cancellation policy displayed before confirming your booking.
In cases of natural disasters, pandemics, government travel bans, medical emergencies, or other extraordinary circumstances beyond reasonable control, ZaroStay may offer full or partial refunds at its discretion, regardless of the booked policy tier. Contact our support team with supporting documentation for assistance.
Booking modifications (change of dates, room type, etc.) are subject to availability and the hotel's modification policy. Modifications may result in a price difference. Contact support@zarostay.com for help with modifications.
When a cancellation fee applies, 80% of the fee is retained by the hotel partner to cover lost inventory, and 20% is retained by ZaroStay as a platform service charge. This split ensures hotels are fairly compensated for holding rooms while keeping ZaroStay's fees competitive.
For any questions about cancellations or refunds, contact our support team at support@zarostay.com or visit our Help Center. Our team is available 24/7 for urgent matters.
Legal Entity Name: ZaroStay
Registered Office Address: 104/105, Pappanaickenpalayam Road, Ganapathy, Coimbatore, Tamil Nadu 641006, India
Last updated: April 2026
Most ZaroStay bookings offer free cancellation up to 24 hours before check-in. Refunds processed in 5–7 working days.
Most guest-friendly — ideal for flexible travel plans
Balanced default — our most popular policy tier
Lower rates for committed travellers — better deals
Lowest rates — no refund under any circumstances
ZaroStay offers four cancellation policy tiers. The applicable tier is determined by the room or rate you book and is clearly displayed on the listing page before you confirm your booking. The fee is calculated as a percentage of your total booking amount, and the remaining balance is refunded to your original payment method.
A refund is applicable when: (a) the booking has been paid for in full (payment status: paid), (b) the cancellation is initiated before the check-in date, and (c) the cancellation fee per your policy tier is less than 100% of the booking total. Refunds are NOT issued for: non-refundable bookings, no-shows under Strict policy, or cancellations made after check-in. If your cancellation fee is 0%, you receive a full refund of the booking amount including taxes. The ₹49 convenience fee is non-refundable in all cases.
To cancel a booking, log in to your ZaroStay account, navigate to 'My Bookings', select the booking you wish to cancel, and click 'Cancel Booking'. You will receive an email confirmation of your cancellation immediately. The cancellation takes effect instantly, and your room is returned to inventory for other guests to book.
Once you cancel, your refund is flagged for processing by our admin team. Refunds are reviewed and initiated within 1–2 business days of cancellation. After initiation, the refund reaches your original payment method within 5–7 working days (credit/debit cards) or 3–5 working days (UPI/netbanking). The exact time depends on your bank or payment provider. You will receive a refund confirmation email from ZaroStay once the refund has been processed.
If you do not arrive at the hotel on your check-in date without prior cancellation, the booking will be treated as a no-show. The applicable fee depends on your policy tier (see the fee structure above). No-shows under the Non-Refundable and Strict (less than 3 days) policies result in the full booking amount being charged with no refund.
Individual hotels may set their own cancellation policy tier (Flexible, Moderate, Strict, or Non-Refundable). The policy shown on the hotel's listing page at the time of booking takes precedence. Always review the cancellation policy displayed before confirming your booking.
In cases of natural disasters, pandemics, government travel bans, medical emergencies, or other extraordinary circumstances beyond reasonable control, ZaroStay may offer full or partial refunds at its discretion, regardless of the booked policy tier. Contact our support team with supporting documentation for assistance.
Booking modifications (change of dates, room type, etc.) are subject to availability and the hotel's modification policy. Modifications may result in a price difference. Contact support@zarostay.com for help with modifications.
When a cancellation fee applies, 80% of the fee is retained by the hotel partner to cover lost inventory, and 20% is retained by ZaroStay as a platform service charge. This split ensures hotels are fairly compensated for holding rooms while keeping ZaroStay's fees competitive.
For any questions about cancellations or refunds, contact our support team at support@zarostay.com or visit our Help Center. Our team is available 24/7 for urgent matters.
Legal Entity Name: ZaroStay
Registered Office Address: 104/105, Pappanaickenpalayam Road, Ganapathy, Coimbatore, Tamil Nadu 641006, India