Terms & Conditions

Last updated: March 2026

Please read these Terms and Conditions carefully before using ZaroStay. These terms govern your use of our platform and constitute a legally binding agreement between you and ZaroStay.

1. Acceptance of Terms

By accessing or using ZaroStay's platform, website, or mobile application, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Booking & Reservations

All bookings made through ZaroStay are subject to availability and confirmation by the respective hotel. A booking is confirmed only when you receive a confirmation email with a booking reference number. ZaroStay acts as a booking intermediary and is not responsible for the actions or omissions of hotels.

3. Payments

All prices displayed are in the currency shown and include applicable taxes unless stated otherwise. Payment is processed securely at the time of booking. ZaroStay uses industry-standard encryption to protect your payment information.

4. Cancellation & Refund Policy

Cancellation policies vary by hotel and room type. The specific cancellation policy applicable to your booking will be displayed before you confirm your reservation. Refunds, if applicable, will be processed within 5–7 working days to the original payment method.

5. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

6. Prohibited Use

You agree not to use ZaroStay for any unlawful purpose, to submit false or misleading information, to interfere with the platform's operation, or to attempt to gain unauthorized access to any part of our services.

7. Intellectual Property

All content on the ZaroStay platform, including text, graphics, logos, and software, is the property of ZaroStay or its content suppliers and is protected by applicable intellectual property laws.

8. Limitation of Liability

ZaroStay shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to loss of revenue, data, or goodwill.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of ZaroStay after changes are posted constitutes your acceptance of the new terms.

10. Contact

If you have any questions about these Terms and Conditions, please contact us at legal@zarostay.com or through our Contact Us page.

Registered Entity

Legal Entity Name: ZaroStay

Registered Office Address: 104/105, Pappanaickenpalayam Road, Ganapathy, Coimbatore, Tamil Nadu 641006, India

© 2026 ZaroStay. All rights reserved.