Privacy Policy

Last updated: March 2026

At ZaroStay, your privacy matters deeply to us. This policy explains how we collect, use, and protect your personal information when you use our platform.

1. Information We Collect

We collect information you provide directly (name, email, phone, payment details), information generated through your use of our services (booking history, search queries, preferences), and technical data (IP address, device type, browser, cookies).

2. How We Use Your Information

We use your information to process and manage your bookings, send confirmation and transactional emails, personalize your experience and AI recommendations, improve our platform and services, comply with legal obligations, and send promotional communications (with your consent).

3. Sharing Your Information

We share your information with hotels you book with (necessary for your reservation), trusted service providers who assist in operating our platform, and when required by law. We never sell your personal data to third parties for marketing purposes.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience, remember preferences, and analyze platform usage. You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure data storage, and regular security audits. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years for tax and legal purposes. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data; restrict or object to processing; data portability; and withdraw consent at any time. To exercise these rights, contact us at privacy@zarostay.com.

8. Children's Privacy

ZaroStay is not intended for children under 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a child, please contact us immediately.

9. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our platform. Your continued use constitutes acceptance of the updated policy.

Registered Entity

Legal Entity Name: ZaroStay

Registered Office Address: 104/105, Pappanaickenpalayam Road, Ganapathy, Coimbatore, Tamil Nadu 641006, India

© 2026 ZaroStay. All rights reserved.