Delivery & Shipping Policy

Last updated: July 2026

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100% Electronic Delivery

ZaroStay delivers all bookings, confirmations, and invoices electronically — instantly via email and your account dashboard. No physical shipping involved.

1. Nature of Service — Electronic Delivery

ZaroStay is an online hotel booking platform. All bookings, confirmations, vouchers, and invoices are delivered electronically via email and through your ZaroStay account dashboard. No physical goods are shipped or delivered.

2. Booking Confirmation Delivery

Upon successful payment, your booking confirmation is delivered instantly to your registered email address and is also accessible under 'My Bookings' in your ZaroStay account. The confirmation includes your booking reference number, hotel details, room details, check-in/check-out dates, and payment receipt.

3. Digital Voucher & E-Ticket

Your booking confirmation email serves as your digital voucher. Present the booking reference number or the confirmation email at the hotel front desk during check-in. No physical ticket or printed voucher is required.

4. Invoice & Payment Receipt

A detailed tax invoice is generated and emailed to you immediately after payment confirmation. You can also download your invoice at any time from the 'My Bookings' section of your account dashboard.

5. Delivery Timeline

All electronic communications — booking confirmation, payment receipt, and invoice — are delivered instantly (within 1-2 minutes) after a successful transaction. If you do not receive your confirmation email within 10 minutes, please check your spam/junk folder or contact support@zarostay.com.

6. Modification & Cancellation Confirmations

Any modifications or cancellations to your booking will trigger an updated confirmation email reflecting the changes. Refund confirmations are also sent electronically once processed.

7. Technical Issues

In the rare event of a technical issue preventing electronic delivery, our support team will manually resend your confirmation within 24 hours. You can always access your booking details directly through your ZaroStay account at any time.

8. Contact Support

For any delivery-related issues or if you have not received your booking confirmation, please contact us at support@zarostay.com or call +91 86374 44967. Our support team is available 24/7 for urgent matters.

Registered Entity

Legal Entity Name: ZaroStay

Registered Office Address: 104/105, Pappanaickenpalayam Road, Ganapathy, Coimbatore, Tamil Nadu 641006, India